F.A.Q.

Q. Why should you choose Cigar Chief or Cigar Smoke as your Cuban Cigar supplier?
A. We guarantee 100% authentic Cuban Cigars and products delivered worldwide!
Q. Where do you ship Cuban cigars and products?
A.  We ship Worldwide:
Q. Do you ship original sealed boxes?
A. Yes, all of the boxes are original and authentic with Hologram, Point of Origin seal and date codes
Q. Does my credit card statement mention any association with the purchase of tobacco or cigars?
A. No reference to tobacco or cigars at all

Q. How will the charges appear on my credit card statement?

A. All order are processed under “United Trading” to insure discreet delivery and billing of your cigars. The charges will appear on your credit card statement as “United Trading”.
Q. Does other Cuban products on the website carry a Guaranteed Delivery?
A. All other products from Cuba are shipped in original packaging and are guaranteed!
Q. What if the product I order does not get delivered to me?
A. All of our product carries our ‘Guaranteed Delivery” policy
Q. Why do other online Cuban Cigar website’s have less expensive prices?
A. Other websites that offer Cuban cigars at better prices are usually selling counterfeits.
Q.  How long does it take to receive my order?
A. Orders usually take 2-7 business days for North American shipments and 7-14 days for International shipments
Q.  How will you be notified of delivery?
A.  When your order is sent, you we will be e-mailed a tracking number and courier website, which allows you to track online.
Q.  What if the cigars I ordered do not arrive?
A.  If for any reason your order does not arrive, please e-mail us at cigarinfo@cigarchief.com, or via telephone at 1.877.526.2376 immediately and we will reship your order. That is our commitment to you, our valued customer.
Q.  Are my credit card online payments secure?
A.  Our payment page on our website is protected by an encryption license.  We do not give out or sell our customer information to anyone.
Q.  What if cigars I order are temporarily unavailable?
A.  If you place an order and some of the requested cigars are not available, we will advise you of any delays and you can decide whether you want to wait or proceed with your order. We will only charge you for the product you wish to receive.
Q.  What if cigars I order arrive damaged?
A.  If for any reason you are not satisfied with our service or our product, please e-mail us at cigarinfo@cigarchief.com, or via telephone at 1.877.526.2376 immediately. We will then provide a full credit for the product that is returned to us

 Q. How do I cancel an order?
A. Cancellations of orders must be made with business hours 9:00 to 5:00 Eastern Time by either calling us at 1.877.526.2376 or by email to cigarorders@cigarchief.com, this must be done within immediately. If after 24 hours, orders cannot be cancelled.

 Privacy Policy

Privacy of users is an important issue and we are committed to maintaining the security of personal information provided by users in accessing our store.
We collect the following information regarding all visitors to this site: IP address, information regarding what pages are accessed, items viewed, information volunteered by you (such as e-mail address), and length of time spent on the site. This information is collected and logged for statistical purposes.
Other than stated above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where our store believes it is required to collect and produce relevant electronic documentation to fulfill its obligations to third parties, including statutory organizations under local law.

We will not share your personally identifiable information with any third parties.

If your question(s) are not answered; don’t hesitate to call and ask us directly toll-free: 1-877-526-2376

1-877-(LANCERO)